Privacy Policy

1. Introduction

ColTrave (operated by PriceBeatTravel) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our travel agency services, visit our website at coltrave.com, or interact with us in any way. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information that we obtain automatically when you use our services.

2.1 Information You Provide

• Contact details: Name, email address, phone number and postal address when you request a quote, make a booking or contact us.
• Travel information: Departure and destination cities, travel dates, passenger names, passport details (where required for international travel) and special requirements.
• Payment information: Billing address and payment method details. We do not store full credit card numbers; payment processing is handled by secure third-party providers.
• Communications: Records of correspondence when you contact us via email, phone or our contact form.

2.2 Information Collected Automatically

• Device and usage data: IP address, browser type, device type, pages visited and time spent on our website.
• Cookies and similar technologies: See our Cookie Policy for details.

3. How We Use Your Information

We use your personal information to:

• Process and manage your travel bookings, including flights, hotels and holiday packages
• Send you booking confirmations, e-tickets and travel documents
• Respond to your enquiries and provide customer support
• Send marketing communications (where you have opted in) about travel deals and promotions
• Improve our website, services and user experience
• Comply with legal obligations and prevent fraud
• Analyse usage patterns to better understand our customers

4. Sharing Your Information

We may share your information with:

• Airlines, hotels and travel suppliers: To fulfil your bookings and provide the services you have requested.
• Payment processors: To securely process payments.
• Service providers: Such as email delivery, hosting and analytics providers who assist us in operating our business, subject to confidentiality obligations.
• Legal authorities: When required by law, court order or to protect our rights and safety.

We do not sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences and analyse site traffic. For full details, please see our Cookie Policy.

6. Third-Party Links

Our website may contain links to third-party websites (e.g. airline or hotel sites). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Booking records are typically retained for at least seven years to comply with travel industry regulations and for dispute resolution. Marketing data is retained until you unsubscribe or request deletion.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise these rights, please contact us using the details below.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us for Privacy Concerns

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: